What ingredients are used in baking the products?

Our basic recipes may contain walnuts, eggs, 2% milk, low fat buttermilk, low fat sour cream, vanilla extract, lemon peel, lemon extract, lemon concentrate, nutmeg, cinnamon, bananas, applesauce, white sugar, salt, baking soda, baking powder, all purpose flour. We do not use any products that have food dyes and we do not add any additional preservatives to our breads.

What is the shelf life of the breads?

Since we do not use flavor enhancers, enablers or preservatives, our breads are perishable and should be consumed within 7-10 days of delivery.  If refrigerated upon receipt, we estimate shelf life up to slightly longer and if frozen the shelf life may be as much as three months.  The only preservatives in our products come from preservatives used in the some of the products that we purchase.

What is your privacy policy?

Under no circumstances do we sell or trade your information.  The information that you provide to us is confidential and is used for our purposes only.

What is your refund and return policy?

Since our products are perishable items, we do not offer refunds or allow returns.  However, our customers are extremely important to us and we will try to accommodate them as much as we can.  Please call us to discuss your problem or concern within forty eight hours of your delivery. We are confident that we can resolve any issues to your satisfaction.

How are the products delivered and in what time frame?

We ship via UPS ground and US Postal Priority Mail in most cases. We allow you to select the option that you prefer. We believe 3 days will not affect the quality of our product. Since we bake our breads fresh based on orders that we receive, please allow for 2-3 days leeway before the items are shipped.  Please contact us via email or by telephone if you need a rush delivery.  Please refer to our shipping policy before ordering any products. 

 What if I need to cancel my order?

If your order has not already been delivered, or has not already been shipped and left our facility, we can easily cancel it. To do so, please contact us immediately by calling 678-743-2578 or emailing us at info@thepurplegiftbox.com.  If your order has already been sent out for delivery we will be unable to cancel it. If your order is scheduled for a delivery date in the future, you can call us at the number listed above, or send us an e-mail with your request to cancel, and you will receive a customer cancellation confirmation from us.

Can I change the customer delivery address?

We will be happy to change the delivery address as long as your order has not been delivered or has not already been shipped and left our facility. To request a change to your order's delivery address, please contact us at 678-743-2578.

Can I ship gifts to multiple addresses?

Certainly, but in order to accomodate you better and to make the transaction easier for you, please call us and place a telephone order. At that time, we may request that you email us the names, address and your gift card messages. Our telephone number is 678-743-2578. Our business hours are 9:00 am to 5:00 pm, eastern standard time, Monday through Friday. We can accept online orders 24/7.

What happens after I place an order?

You should receive a email confirmation of your order.  As a general rule, all customer orders are shipped within 2-3 business days of receipt. It is common that orders will be shipped the same day or the very next business day. Occasionally during the holiday season in November and December, some orders will be shipped up to 3-5 days after receipt. If you have an order that must be rushed, please call us at 678-743-2578. We will try to accommodate your request.  ONLINE: When your order is placed on the web site, you will see a "Thank You" page, which will have an online order confirmation number on it. This is confirmation that your order has successfully been placed. Your order is then sent over a secure connection to The Purple Box. If there are any problems with your order, you will be notified either by phone or by email. 

What if I do not receive an order confirmation via e-mail?

Please allow up to three hours for an email confirmation.  If you do not receive the confirmation within this timeframe, please contact us at 678-743-2578.

Shipping Policy  

We ship Mondays, Tuesday's and Wednesdays only; we will accomodate orders through Friday. If you need a Saturday delivery, you must select the US Postal Service. If we are not able to ship for you for any reason, we will call you. Please provide a daytime number where you can be reached.

We ship via UPS ground or US Postal Service Priority Mail unless otherwise requested by the customer.  We do not ship and deliver to P.O. Box addresses.  There may be additional shipping charges for deliveries to Alaska and Hawaii and Canada.

Orders for holidays including any national holidays should be placed at least 2-3 days in advance to ensure that the gifts will arrive on time.  Orders placed the day before a holiday will not be processed until the next business day after the holiday.

The Purple Box will not be responsible for deliveries that are not accepted due to bad weather. It is recommended that for all orders going to residential addresses require a person to sign for the delivery. We recommend whenever possible that you send your gift to an address where you know that someone will be there to receive it.  We cannot be responsible for lost  or stolen items or damaged items due to weather or reasons beyond our control.

Tracking Your Package

You will receive a shipping confirmation e-mail and UPS or US Postal Tracking Number for your package on the day that your gift leaves our facility. Go to the UPS website  or USPS website and enter the tracking number (or simply click on the link provided in the e-mail) to see where the package is on its journey to your recipient.